Video format not supported

Hi Support,

I would like to upload an .mp4 video as an interactive video, but after uploading it, I get the following error: "Video format not supported"

  1. First video one the page:
  2. Wordpress 5.1.1
  3. Desktop
  4. Chrome (latest)
  5.  1.13.1
  6. Interactive video
  7. No
  8. No

Please write me if you know the solution.

Thank you, Péter

BV52's picture

Hi Péter,

I am getting error 404. Would you mind attaching the content here or post a working page.