old Interactive video - doesn't work on ubuntu

Foorbie's picture

I have some older interactive videos in my moodle, which do not open on firefox/Ubuntu 16. (or 18, not sure at the moment). "Old" means, I created them last year.

The error says: Flash could not be loaded/ shown.

Same Pc, newer created interactive video was no problem. But other older ones where reported to not been shown on other devices too, I just don't know which system/browser was used there...

I uploaded the older, broken interaktive video on my blog to show you (it ist too big to be uploaded here): https://possibleincaseofinterest.de/wordpress/search-the-bug-h5p/

Neither me nor my husband have problems to watch it - using windows with firefox and ubuntu 18 with firefox... can anyone of you re-create the error and explain it?

interactive video not shown on ubuntu
BV52's picture

Hi Foorbie,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors (from computers that are having the issue)
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!


otacke's picture

Hi Forbie!

I just ran your site on Firefox (v62.0) on Ubuntu 16.04 LTS. No problems. The flash handler is just a very old fallback solution (considered to be removed even) in case the browser doesn't support HTML5 video, and it's not only strange that it kicks in at all, but on moodle only, not on Wordpress.