website encountered an unexpected error...
Submitted by rudler on Tue, 10/25/2016 - 19:07
Forums:
...when trying to create Drag Text interaction. Get the following error:
The website encountered an unexpected error. Please try again later.
The UE occurrs in IE, Chrome and in Moodle (Chrome).
rudler
Tue, 10/25/2016 - 21:14
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Reason for UE
I beleive this hapened b/c I cut and pasted some text from a PDF (into the question's text field in H5P) which had a strange character in it.
timothylim23
Wed, 10/26/2016 - 08:58
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Hi, thanks for reporting this
Hi, thanks for reporting this. Could I ask what character it was and if I can replicate it, I'll make a bug report. Also, did you manage to get it working eventually?
rudler
Wed, 10/26/2016 - 23:20
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Character
It's a white box. I think it's created by Acrobat after performing OCR. Even if I put it here it throws a UE on H5P.org
timothylim23
Thu, 10/27/2016 - 08:49
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Hi, thanks for reporting this
Hi, thanks for reporting this bug. I've created an issue on our task board. You can follow it here: https://h5ptechnology.atlassian.net/browse/HFP-162
falcon
Tue, 11/01/2016 - 11:03
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What webserver are you using,
What webserver are you using, which version and which PHP version?
rudler
Tue, 11/01/2016 - 21:22
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Web server?
Don't understand the question: this happens on our hosted Moodle site and at h5p.org, using all Web browsers.
falcon
Wed, 11/02/2016 - 09:52
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That is very strange. It
That is very strange. It seems you were unable to save the H5P so you can't link to it? Could you paste in the text that caused this error here?
tomaj
Thu, 11/03/2016 - 08:21
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Tofu
When text is rendered by a computer, sometimes characters are displayed as “tofu”. They are little boxes to indicate your device doesn’t have a font to display the text.
@falcon It's not that uncommon that unsupported symbols makes a submit fail. The strings need to be cleaned before submitted. Or cleaned serverside for unsupported symbols.
rudler
Wed, 11/02/2016 - 21:48
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Like I said above...
It's a white box, which is created by Acrobat after performing OCR. Even if I put it here in this text box it throws a UE on H5P.org
timothylim23
Thu, 11/03/2016 - 08:47
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Hi Rudler, I think that the
Hi Rudler, I think that the quickest solution would be to 'clean' the text you are copying by pasting it into a program like Notepad or TextEdit before then pasting it into the editor.
rudler
Thu, 11/03/2016 - 17:02
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solution
I concur.