Wordpress H5P loading, please wait...

Qsento's picture

Hi,

I've installed H5P in WordPress. Now I'm facing problems uploading or making new H5P content. All I get is a message: Loading, please wait ... (see attachment).

  1. Platform: WordPress 5.1.1 - MySQL 5.5.5 - BeTheme
  2. Desktop
  3. Browser: Chrome
  4. H5P version 1.13.1
  5. H5P content type: all
  6. PHP 7.2.17
  7. PHP Memory Limit 2 GB
  8. PHP Time Limit 300
  9. PHP Max Input Vars 5000
  10. WP Max upload size 96 MB

If you have a suggestion how to solve this problem, please let me know and thank you in advance for your assistance.

Best,

René

BV52's picture

Hi René,

Would you mind providing the following:

  1. Any browser console errors
  2. Any PHP errors

-BV52

Qsento's picture

Hi,

Thank you for your reply. Enclosed, please find browser console errors. At the moment I can't provide you information about possible php errors. Hence, I need assistance of the WordPress administrator.

Best, 

René

Qsento's picture

Hi,

Thank you for your reply. Enclosed, please find the browser console errors. At the moment I can't provide you any possible php errors. Hence, I do need assistance of the WordPress Administrator.

Best,

René

BV52's picture

Hi René,

I can see that you are getting an error 403, in most cases this is caused by either permission settings or the .htaccess file is corrupted. Changing the permissions and regenerating the .htaccess file should resolve the issue

-BV52

Qsento's picture

Hi,

Thank your for your reply and your advice how to solve this problem. I´ve passed the information to the WordPress Administrator. 

Best,

René

icc's picture

Hi,

Try temporarily changing the language for your WordPress to English and check if that fixes the issue.